Terms of service

Last updated: March 11, 2026

Welcome to SEORAÉ. These Terms of Service govern your use of our website, www.seorae.co , and any purchases made through it.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. About Us

This website is operated by SEORAÉ. Throughout the site, the terms “we”, “us”, and “our” refer to SEORAÉ.

We reserve the right to update, change, or revise these Terms at any time. Any changes will be posted on this page with an updated date.

2. Use of Our Website

You may use our website for personal, lawful, and non-commercial purposes only.

You agree not to:

  • use the website in any way that is unlawful, abusive, or harmful

  • interfere with the website’s operation or security

  • attempt to gain unauthorized access to our systems

  • copy, reproduce, or exploit any part of the website or its content without our written permission

  • use our website to transmit harmful code, spam, or misleading information

We may suspend or restrict access if we believe the website is being misused.

3. Product Information

We do our best to present our products, images, descriptions, and pricing as accurately as possible.

However:

  • slight variations in color or appearance may occur depending on your screen or device

  • packaging updates, refinements, or minor presentation changes may happen from time to time

  • all product information is provided in good faith, but should not be treated as medical advice

Our products are for external use only and should be used as directed.

4. Orders

When you place an order on our website, you agree that:

  • all information provided is accurate and complete

  • you are authorized to use the payment method submitted

  • your order is subject to acceptance and availability

Once an order is placed, it is considered final. We may not be able to cancel, amend, or combine orders after checkout.

We reserve the right to refuse, limit, or cancel any order if necessary, including in cases of suspected fraud, pricing errors, stock issues, or unusual order activity.

5. Pricing and Payment

All prices shown on our website are listed in the applicable currency and are subject to change without prior notice.

We take care to ensure pricing is accurate, but occasional errors may occur. If a pricing error is discovered after an order is placed, we reserve the right to cancel the order and contact you with the appropriate next steps.

Payments are processed securely through our payment partners.

6. Shipping

We currently ship within Malaysia only.

Estimated delivery timelines and shipping details are set out in our Shipping Policy. While we aim to deliver within the stated timeframe, delays may occasionally occur due to courier issues, peak periods, public holidays, weather, or other circumstances beyond our control.

7. Returns, Refunds, and Order Issues

Due to hygiene and product safety reasons, all purchases are final.

If you receive an incorrect item or a faulty product, please contact us at hello@seorae.co within the timeframe stated in our Return & Refund Policy. We will review the matter and assist where appropriate.

8. Accounts

If you create an account with us, you are responsible for keeping your login details secure and for all activity under your account.

Please ensure your account information remains accurate and up to date.

We reserve the right to suspend or terminate accounts that are used unlawfully, fraudulently, or in breach of these Terms.

9. Intellectual Property

All content on this website, including but not limited to text, product names, branding, logos, graphics, photographs, layout, and design elements, belongs to SEORAÉ or is used with permission.

You may not use, reproduce, distribute, modify, or republish any part of our content without our prior written consent.

10. Reviews and User Content

If you submit a review, comment, or other content to us or on our website, you agree that:

  • your content is accurate and genuine

  • it does not violate any law or the rights of others

  • it is not defamatory, offensive, misleading, or inappropriate

We reserve the right to remove or not publish any content at our discretion.

By submitting content to us, you grant us the right to use, reproduce, edit, and display it for customer service, website, or marketing purposes, unless otherwise agreed.

11. Third-Party Links

Our website may contain links to third-party websites or services. These are provided for convenience only.

We are not responsible for the content, accuracy, or practices of third-party websites, and your use of them is at your own discretion.

12. Disclaimer

We aim to keep our website and services accurate, smooth, and reliable, but we do not guarantee that:

  • the website will always be uninterrupted or error-free

  • all content will always be complete, current, or free from technical issues

  • the website will always be free from harmful components

To the fullest extent permitted by law, our website and products are provided on an “as available” basis.

13. Limitation of Liability

To the extent permitted by law, SEORAÉ shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or purchase of our products.

Our liability in relation to any claim shall be limited to the amount paid for the product in question.

Nothing in these Terms excludes any rights that cannot lawfully be excluded under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use your information.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: hello@seorae.co
Address: 2-25, 2/F, Kompleks Permaisuri Q, 6 Jalan Sri Permaisuri, Bandar Sri Permaisuri, 56000 Kuala Lumpur, Malaysia