Privacy policy

Last updated: March 11, 2026

At SEORAÉ, we care about your privacy and handle your personal information with care.

This Privacy Policy explains how we collect, use, and protect your information when you visit www.seorae.co , place an order, create an account, or get in touch with us.

By using our website, you agree to the practices described below.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details, if you create an account

  • Order details and purchase history

  • Messages you send to us through email or customer support

Payment information
When you place an order, your payment is processed securely through our payment partners. We do not store your full credit card or debit card details ourselves.

Information collected automatically
When you browse our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on our site

  • General website interactions

This helps us improve your browsing and shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Arrange delivery and support your purchases

  • Allow you to access your account and order history

  • Respond to your questions or customer service requests

  • Improve our website, content, and shopping experience

  • Detect fraud, misuse, or suspicious activity

  • Send you service-related messages, such as order-related updates

  • Send marketing emails if you have subscribed to receive them

If you no longer wish to receive marketing emails from us, you can unsubscribe at any time through the link in the email.

3. Who We Share Your Information With

We only share your information where necessary to run our business and serve you properly.

This may include:

  • Payment providers, to process your payments securely

  • Shipping and logistics partners, to deliver your order

  • Service providers who help us operate our website, analytics, customer support, or store infrastructure

We do not sell your personal information.

4. Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies to help our site function properly and improve your browsing experience.

These may be used to:

  • Remember your preferences

  • Keep your cart working properly

  • Understand how visitors use our site

  • Improve site performance and user experience

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect how the website works.

5. Marketing and Analytics

We may use analytics and marketing tools to better understand how visitors interact with our website and to improve our communications.

This may include information such as:

  • Pages viewed

  • Products browsed

  • Cart activity

  • General website interactions

If we run advertising or retargeting campaigns, these tools may help us show more relevant content to people who have visited our store.

6. Keeping Your Information Safe

We take reasonable steps to protect your personal information and work with trusted service providers to keep your data secure.

That said, no online transmission or storage system can ever be guaranteed to be completely secure, so we encourage you not to share sensitive information through unsecured channels.

7. How Long We Keep Your Information

We keep your information only for as long as needed to:

  • Provide our services to you

  • Complete and support your orders

  • Maintain business and transaction records

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes or prevent fraud

8. Your Choices

Depending on your location and the nature of your request, you may contact us to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information where appropriate

  • Unsubscribe from marketing communications

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may occasionally contain links to third-party websites or platforms. If you follow those links, please note that their privacy practices are separate from ours, and we are not responsible for their content or policies.

10. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will review the matter promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website features, or legal obligations.

Any updates will be posted on this page together with the revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@seorae.co
Address: 2-25, 2/F, Kompleks Permaisuri Q, 6 Jalan Sri Permaisuri, Bandar Sri Permaisuri, 56000 Kuala Lumpur, Malaysia